Please set your product up, read the documentation and give it a test drive. If you have questions, please email infouas@cwshomesecurity.com

The manufacturer's warranty will be in effect at all times

Our Products come with different warrantees, be sure which type of warranty you have on your product so you know which procedure to follow. If you are unsure of which warranty you may have you can write us at infouas@cwshomesecurity.com The different types of warrantees are outlined below.

All warranty's and refunds are subject to these regulations and restrictions placed by the manufacturer.
When your item is returned, our technicians will confirm and evaluate the nature of the defective product. Please make sure you provide a written explanation of the failure. If after the technicians evaluates the returned product and it is to determined not to be defective, we will return the original product to you via ground shipping AT YOUR COST FOR SHIPPING.
You must provide a copy of your original sales receipt indicating date of purchases.
Products must be returned in their original packaging with all the accessories, power supplies and manuals. Incomplete returns can effect the amount of your refund.
Exclusions to the Warranty. This Warranty is excluded or voided in the event of, external or internal Physical damage . Damage in transportation (a claim should be filed with the shipping company) Damage do to Power surges, lighting or improper power supply requirements. Damage do to improper use, Damage do to rain, flooding improper environmental requirements.
Please email infouas@cwshomesecurity.com for a Return Authorization Number (RAN#) before you ship the item back.
Display the RAN# prominently on the outside of the box this will avoid a delay of your refund.
This manufacturer’s warranty is specific to Digital Video Recorders and supersedes all
other warrantees whether implied or written.
CWS Home Security, its owners, subsidiaries and Heirs are not liable or responsible for any consequential damages. No further warranty is implied or suggested.

Manufacturer's warranty is in effect at all times

For further nformation on any type of return please email:  returns@cwshomesecurity.com

All goods being returnned, for whatever reason, must obtain a RMA #.

(Return Material Authuorization Number)