RETURN & REFUND POLICY
If you are not satisfied with your purchase, please call (574) 234-1080 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Secured Alarms warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee will be assessed on any opened hardware or accessory.

Please note that Secured Alarms does not permit the return of or offer refunds for the following products:

  1. Product that is custom configured to your specifications
  2. Opened memory
  3. Opened software*
  4. Electronic software downloads
  5. Personalized products
  6. Electronics 

*You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.